Classes sold by Smootea Empire Sdn Bhd on smooteaacademy.com are digital products. Access to the videos, recipes and class materials is granted immediately once your payment is confirmed.
Because access is immediate and the content can be viewed in full, NO refund is given once a student has accessed any part of a class. Please read the class description carefully before buying.
A wrong charge or a double charge is considered at our discretion. Contact admin@smooteaacademy.com with your invoice number (in the form INV-####, as shown on your receipt) within 7 days of the charge. Include a short description of what happened.
If your request is approved, the refund is processed back to the original payment method through the CHIP payment gateway. How long the money takes to reach your account depends on your bank or card provider and is outside our control.
When a refund is processed, your access to that class is revoked. The original invoice record is retained as tax law requires, and your receipt will show that the transaction was refunded.
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